ISO/IEC 17021:2015 Management Systems Certification Body Accredited by UKAF

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Appeal And Complaint

Appeal And Complaint. Procedure describe the procedure for appeals. And to ensure that the appellant’s complaint is deal. Within the most effective manner.

1.1 PURPOSE: To describe the procedure for appeals. And to ensure that the appellant’s complaint is deal. Within the most effective manner.

1.2 SCOPE: Appeals Received by QRA.



An applicant, a certified company. Or any interested party may appeal against a decision of QRA. This Procedure is available publicly on QRA website.


2.1 Appeal And Complaint In the event of an applicant, Certified Company. Or any interested party. Wishing to contest any decision of QRA. He/She shall, within 14 days after having been officially informed. Of such a decision, give notice in writing to QRA. Of his a desire to appeal against the decision. The receipt of the appeal is acknowledged by the AM. And the applicant is informed of the progress made and the outcome. QRA is responsible for all decisions. At all levels of the appeals-handling process.

2.2 Tracking and recording appeals, including actions undertaken. To resolve them ensuring that any appropriate. Correction and corrective action are taken. Are done by AM in format QRA and presented in front of Appeal panel.

2.3 On receipt of such an appeal, the AM, shall advise the CEO. And the Impartial Committee of the details appeals received. The Board of Directors will proceed to constitute. An independent Appeals Panel in each case. In consultation with the Impartial Committee. The Appeals Panel will comprise with Chairman who will be assisted. By two members of the Impartial Committee. Representing the area of technical expertise. Related to the nature of the appellant’s activities. Under certification. The appellant will have the right to object. Against the inclusion of any person in the Appeals Panel. Also, ensures that the persons engaged in the appeals-handling process. Are different. From those who carried out the audits and made the certification decisions.

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2.4 The meeting of the Appeal Panel shall be held within 30 days of the receipt. Of notification from the appellant. And the appellant will be provided with at least 7 clear days of written notice. Of the time and place of the Appeals Panel Meeting. Prior to the meeting of the Appeals Panel. The existing decision of QRA is to remain in force.

2.5 At the Appeals Panel meeting of both the appellant. And the appropriate representative from QRA. Shall be entitled to be heard in confidence. And the majority decision of the Appeals Panel shall be final. While taking a decision the results.

2.6 The AM shall ensure that the appellant is advised in writing. Of the decision of the Appeals Panel within 7 days of the decision. The AM shall record details of the appeal in the Register of Appeals. And implement the decision of the appeals panel, as required.

On conclusion of the appeal. The AM will also review the grounds of appeal and evaluate. A description of the appeals handling process. Is available on the QRA website to make it publicly accessible.

2.7 QRA ensures through Appeal Panel that the decision to be communicated. To the appellant made by, or reviewed and approved by, individual(s). Not previously involved in the subject of the appeal.

2.8 The AM shall ensure that the submission, investigation and decision. On Appeals shall not result in any discriminatory actions. Against the appellant that any appropriate. The certification body shall give formal notice. To the appellant at the end of the appeals handling process.

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decision of the appeals panel